Contact Us
to hear from you.
Let’s start
a conversation.
Whether you have a question about an order, need help choosing a piece, want more information about a product, or simply want to tell us what you think, our customer care team is here to help.
Send us a message
Complete the form below and provide as much relevant information as possible so our team can assist you efficiently.
Good service should feel personal.
We believe customer care should be more than a collection of automated answers. Every question gives us an opportunity to understand what you need and make your experience with Aurora Adornment better.
What can we help you with?
From the first product question to the final delivery update, our contact team can help guide you through the most common parts of your Aurora Adornment experience.
Order questions
Need help understanding an order confirmation, checking an order, updating information, or asking about an existing purchase? Send us your order number and details.
Shipping & tracking
Contact us if you have questions about shipment progress, tracking, delivery timing, carrier updates, or an unexpected delivery issue.
Product information
Ask about product details, materials, design characteristics, styling ideas, or other information you would like to know before purchasing.
Returns & refunds
If you need assistance with a return, refund, or order issue, provide your order number and explain the situation clearly so we can review it with you.
Choosing a gift
Not sure which style to choose? Tell us about the recipient, their aesthetic, and the occasion, and we can help you narrow down the direction.
Collaborations
For editorial features, creative collaborations, wholesale opportunities, or other business inquiries, select the collaboration option in the form and include relevant details.
This allows our team to locate the correct purchase more quickly.
The email associated with the order helps us verify the relevant information.
A detailed message helps us understand what happened before we reply.
Your order confirmation can contain useful information for future support requests.
Questions are always welcome.
Aurora Adornment exists to make expressive jewelry easier to discover, wear, gift, and enjoy. If something is unclear, simply ask. Email us at sales@auroraadornment.shop and our team will be happy to assist.