Aurora Adornment / Returns & Refunds
We want every Aurora Adornment purchase to feel considered from the moment you place your order to the moment your jewelry arrives. If something is not right, our return and refund process is designed to be straightforward, transparent, and easy to understand.
Contact us within 30 days of delivery to begin a return.
We review your request and confirm return instructions.
Return the eligible item in its original condition and packaging.
Approved refunds are sent to the original payment method.
Aurora Adornment accepts eligible returns requested within 30 days from the date your order is delivered. Returned jewelry must be unused, unworn, undamaged, and in the condition in which it was received.
Because our jewelry is designed to be worn and enjoyed personally, we ask that all returned pieces be handled carefully and sent back with their original packaging and included accessories whenever applicable.
Our team reviews each return after it arrives. Once the return has been received and approved, the refund is issued to the original payment method. The time required for the credit to appear in your account may depend on your bank, card issuer, or payment provider.
You do not need to navigate a complicated process. Start with your order information, tell us what you would like to return, and wait for our team to confirm the next step.
Email sales@auroraadornment.shop with your order number, the item you would like to return, and the reason for your request.
Our customer care team will review the request and provide the return instructions applicable to your order.
Carefully package the jewelry so it is protected during transportation. Include the original packaging and accessories where applicable.
Once received, the item is inspected. Approved refunds are then issued to the original payment method.
Jewelry can be delicate during transportation. Please use appropriate protective packaging and make sure the item is securely enclosed before handing the parcel to the carrier.
Returns that arrive damaged as a result of inadequate packaging may require additional review before a refund can be approved.
An item may qualify for return when all of the following conditions are met:
Certain circumstances may prevent a return from being accepted, including:
To begin a return, contact Aurora Adornment at sales@auroraadornment.shop. Please include your full name, order number, the item or items you would like to return, and a brief explanation of the reason for the return.
Please do not send merchandise back to an address without receiving return instructions from our team first. This helps us identify the parcel and process the return correctly.
Unless the return is due to an item being damaged, defective, incorrect, or otherwise caused by an error on our part, the customer is generally responsible for the cost of returning an unwanted item.
We recommend using a tracked shipping service and keeping the shipping receipt until the return has been received and processed. Aurora Adornment cannot guarantee responsibility for a return parcel that is lost while being shipped back without appropriate tracking or proof of shipment.
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Include your order number and clear photographs showing the condition of the item and packaging. Images may help our team determine the appropriate solution without unnecessary delays.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
Once an eligible return has been received and inspected, we will process the approved refund to the original payment method used for the purchase.
Refund processing time begins after the returned item has been reviewed. Your bank or payment provider may require additional processing time before the refunded amount becomes visible in your account.
Original shipping charges, duties, taxes, or other non-refundable charges, where applicable, may not be included in the refund unless required by law or unless the return is the result of an error on our part.
If you would like a different item, please contact our customer care team before returning your purchase. Depending on inventory availability and the circumstances of your request, we may recommend a return followed by a new order rather than a direct exchange.
Product availability can change quickly, so an exchange cannot be guaranteed for a specific design or finish.
Gift purchases may be eligible for return under the same general return conditions. Refunds are normally issued to the original payment method associated with the purchase rather than to the recipient of the gift.
Aurora Adornment may update this Return and Refund Policy when our procedures, products, services, or legal obligations change. The version displayed on this page will represent the policy currently applicable to purchases made through our online store, subject to applicable law.
Our customer care team is happy to help you understand the next step. Please contact us with your order number and a short description of the situation.
Email: sales@auroraadornment.shop
