Shipping Policy
Shipping,
Simply Considered.
We believe the experience of receiving jewelry should feel as considered as the experience of choosing it. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered from Aurora Adornment.
01 / Order Preparation
Every order begins with careful preparation.
After your order is successfully placed, our team reviews the order details and prepares the selected jewelry for dispatch. Processing time can vary depending on item availability, order volume, weekends, holidays, and other operational factors.
Please allow additional time during promotional periods, new collection launches, major holidays, or unusually high order volumes.
Orders are shipped to the address provided during checkout. Customers are responsible for ensuring that the delivery information is complete and accurate.
How your shipment moves
Delivery times depend on the destination, shipping method, carrier network, customs procedures, weather, and other conditions outside our direct control. Estimated transit times are provided as guidance rather than guaranteed arrival dates.
Order Processing
Orders are reviewed and prepared before dispatch. Processing does not necessarily begin immediately on weekends or public holidays. If additional verification or order information is required, processing may take longer.
Transit Time
Once dispatched, the parcel enters the carrier network. Transit time varies by destination and shipping service. International shipments can require additional time due to customs clearance and local delivery arrangements.
Tracking Updates
Tracking information may not update immediately after dispatch. A carrier may need to scan the parcel at its first processing facility before movement becomes visible online. This is normal for some shipments.
Final Delivery
Final delivery is handled by the applicable local or international carrier. Delivery may require a signature, safe-place delivery, pickup, or another procedure depending on the destination and carrier service.
What to expect after checkout
A successful delivery depends on accurate order information as well as the conditions of the destination country. Please review the information below before completing your purchase.
Shipping Address
Please carefully check your full name, street address, apartment or unit number, city, state or province, postal code, and country before placing your order. Aurora Adornment is not responsible for delays caused by incomplete or incorrect information supplied at checkout.
Order Changes
If you notice an error in your shipping address, contact us immediately at sales@auroraadornment.shop. We will try to assist before the order is dispatched. Once a parcel has entered transit, changes may not be possible.
Tracking
When tracking information is available, it may be provided through the email associated with your order. Please allow time for the carrier to register and scan the parcel. Tracking information can sometimes remain unchanged for a period while a shipment is moving between facilities.
Customs & Import Charges
International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country. Such charges are determined by local authorities and are generally the responsibility of the recipient unless the checkout explicitly states otherwise.
Customs Clearance
Customs processing can cause additional delivery time. Aurora Adornment cannot control the processing speed of a destination country's customs authority. Customers may be contacted by the carrier or customs office if additional information, payment, or documentation is required.
Delivery Delays
Delays may occur because of severe weather, transportation disruption, customs inspections, carrier capacity, public holidays, incorrect addresses, remote destination restrictions, or other circumstances outside our control.
Lost or Missing Parcels
If tracking shows that a parcel is significantly delayed, appears lost, or has an unusual delivery status, please contact us with your order number and tracking information. We will review the available shipment details and advise you on the appropriate next step.
Delivered but Not Received
If tracking shows a parcel as delivered but you cannot locate it, please first check your mailbox, delivery area, parcel locker, building reception, household members, neighbors, or another safe location where the carrier may have left the package. If it remains missing, contact our customer care team.
From our store to your door
The shipping journey can be understood in four simple stages. Knowing what happens at each stage can make tracking updates easier to understand.
Checkout
Your order details and shipping information are submitted securely during checkout.
Preparation
Your selected items are reviewed and prepared for shipment before being handed to the applicable carrier.
Transit
The package moves through carrier facilities and, for international shipments, may pass through customs processing.
Arrival
The local delivery carrier completes the final stage and delivers the parcel to the destination address.
Before and after delivery
A few simple precautions can help prevent unnecessary delivery issues and make resolving shipment problems faster.
Before Ordering
- Confirm that your shipping address is complete and accurate.
- Check the product description for material and sizing information.
- Review the shipping destination and available delivery options at checkout.
- Consider local customs requirements for international orders.
After Dispatch
- Keep your tracking information available.
- Allow time for the first carrier scan to appear.
- Monitor carrier updates if the parcel is crossing international borders.
- Contact us if a shipment remains unusually delayed or has an unexpected status.
After Delivery
- Inspect the outer package when possible.
- Open and inspect the jewelry carefully.
- Keep the original packaging until you are satisfied with your purchase.
- Contact customer care promptly if there is a problem with your order.
Questions about your shipment?
We are happy to help with order status, delivery questions, tracking information, address concerns, and other shipping-related requests.
To help us locate your order quickly, please include your order number in your message whenever possible.
Aurora Adornment
Jewelry designed for individual expression, combining sculptural details, timeless silver forms, vintage influences, and contemporary styling.
For all customer service and shipping inquiries, please contact our team by email.
Email:
sales@auroraadornment.shop
Website:
auroraadornment.shop