Track Your Order
Aurora Adornment / Order Desk
Follow your
order, step by step.
Your jewelry is on its way. Use the order details below to check the latest available information about your shipment and stay informed throughout its journey.
Once your order has been dispatched, tracking information may take some time to become active while the carrier processes the first scan.
Where is your order right now?
Enter your order number and the email address used during checkout. These details help us locate the correct order information.
Your order number can usually be found in your order confirmation email. If your package has already shipped, the shipping confirmation email may also contain a tracking number or carrier link.
- Use the email address entered at checkout.
- Enter your order number exactly as shown in your confirmation.
- Allow additional time for carrier tracking to update after dispatch.
- Contact our support team if your information cannot be located.
A shipment is more than a tracking number.
Every Aurora Adornment order begins with the selection and preparation of your jewelry before it enters the shipping process.
After your order has been prepared and dispatched, the carrier takes over the transportation stage. Tracking events can appear at different times depending on the carrier, destination, weekends, holidays, customs processing, and local delivery conditions.
Understanding your order status
Tracking information can change as your order moves through different stages. Here is what the most common stages generally mean.
Order Confirmed
Your order has been successfully placed and the information has been received. A confirmation email should be sent to the email address provided during checkout.
Preparing Your Order
Your items are being prepared for dispatch. During this stage, tracking information may not yet be available because the parcel has not entered the carrier network.
On the Way
The package has entered transportation. Carrier scans may appear at different intervals as the parcel moves between facilities.
Out for Delivery
The shipment has reached the local delivery stage. Delivery timing may vary depending on the local carrier and destination.
Why has my tracking not changed?
It is normal for tracking information to remain unchanged for a period of time while a shipment is moving between facilities.
- The carrier may not have completed the next scan yet.
- The package may be moving between regional facilities.
- International shipments may experience customs processing.
- Weekends and public holidays can affect scan frequency.
Customs & destination processing
International shipments may pass through customs or local import processing before they continue to final delivery.
Depending on the destination, local duties, taxes, customs requirements, or processing procedures may affect delivery timing.
When a package appears delayed
A temporary delay does not necessarily mean that a shipment has been lost. Carrier networks can experience delays caused by weather, transportation congestion, customs, incorrect address information, or local delivery conditions.
We are here to help.
If your order appears to be delayed beyond the expected delivery window, or if your tracking information shows an unusual status, contact our support team at sales@auroraadornment.shop.
Before contacting us, check these common tracking questions.
First check your spam, promotions, and junk folders. Tracking information may also become available only after the shipment has been handed to the carrier.
Check around the delivery location, mailbox, building reception, and with household members or neighbors. If the package still cannot be located, contact us with your order details.
Address changes may not be possible after an order has entered the shipping process. Contact us as soon as possible if you need assistance.
Depending on inventory and fulfillment conditions, items from the same order may occasionally be shipped separately and may therefore have different tracking information.
Newly issued tracking numbers can take time to activate. Please allow the carrier time to register the first shipment scan.
Email our customer support team at sales@auroraadornment.shop and include your order number so we can identify your purchase more efficiently.